Coronavirus update and FAQs
The safety of our customers, engineers and staff is our highest priority. Our call centre is currently receiving high volumes of calls and we anticipate it could take you longer to get through to us whilst we work hard to prioritise vulnerable customers and emergencies.
Updated 14th January 2021
Can I still make a claim?
How are we keeping our customers safe?
I’m due my annual service, will this still go ahead?
What if I have an emergency?
What are we doing to help vulnerable customers during coronavirus?
What if I have COVID19 and have a problem?
I'm worried about being able to pay for my CORGI HomePlan Boiler and Home Emergency cover due to coronavirus. What can I do?
Where can I go to get more help if I’m struggling with my energy because of the coronavirus?